Aleigro Customer Service

Find commonly asked questions and answers from other members across our online shopping community. If this doesn’t help you, kindly contact our 27/7 customer care.

I have not received my order. What can I do?

You may try following methods to resolve the problem:

Method 1Track the parcel to know the shipping status
Note: Invalid tracking number may be resulted from the late update of the shipping status. In this scenario, you may contact the seller to check.

Method 2Contact seller for more info. or open a dispute to get refund. Make sure you open the dispute before the Buyer Protection period ends.

When will I receive my refund?

Usually, it takes 3-20 business days, varying with different banks, for buyers to receive the refund after the refund is successfully processed by Aleigro.

You may check the order details to confirm whether the refund has been successfully processed:

How do I cancel an order?

We understand you are concerning about current Coronaviruses in China, but please don’t worry about your shopping. You may refer to latest clarification of WHO that packages from China are not at risk of contracting Coronaviruses since the virus do not survive long on objects (link available at: https://twitter.com/WHO/status/1223532656778010624?s=19). Please rest assured of the safety of our packages.

You can submit cancellation request if order status is”Awaiting Shipment”.

Please click [Cancel Order], select a reason for cancellation, then [Submit] the request.


For cancellation request initiated after 00:00 (China time) on March 16, 2020:

If the seller does not respond, the order will be automatically closed after 72 hours;
If the remaining time of the preparation period is shorter than 72 hours, the seller needs to respond within the remaining time of the preparation period, otherwise the order will be automatically closed.

If seller refused the request, please get in contact with the seller to reach an agreement (seller might have been preparing the shipment, thus, the cancellation will bring him/her loss).

Notes:

1. Order shipped from outside China cannot be cancelled. You may try to contact seller for help.

2. The order will be cancelled automatically if seller fails to ship goods in due time.

3. You might consider selecting “Other reason” / “I don’t need this order anymore” to get seller’s cooperation on cancelling the order (seller will be punished when the order is cancelled on their account).

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